Warranty Policy
Comprehensive protection for your construction project with industry-leading warranty coverage
Effective for all projects completed after January 1, 2020
1 Year
Workmanship Warranty
Our workmanship warranty covers defects in installation, craftsmanship, and labor for all work performed by Ergon Builders and our subcontractors.
- Covers all finish work and installations
- Includes MEP (mechanical, electrical, plumbing) installation
- No deductibles or service fees
10 Years
Structural Warranty
Our structural warranty protects against defects in load-bearing elements, foundation, and framing systems that affect the structural integrity of your home.
- Foundation and load-bearing walls
- Floor and roof framing systems
- Transferable to new owners
What's Covered
Workmanship Warranty (1 Year)
- Installation of all finish materials (flooring, tile, trim)
- Cabinet and millwork installation
- Drywall finishing and painting
- Plumbing fixture installation
- Electrical fixture installation
- Door and window installation and hardware
- Countertop installation
- Exterior siding and trim installation
- Roofing installation and flashing
- HVAC system installation
- Caulking and weatherproofing
- Grading and drainage systems installed by Ergon
Structural Warranty (10 Years)
- Foundation systems (footings, slabs, basement walls)
- Load-bearing walls and columns
- Floor framing and structural supports
- Roof framing and trusses
- Structural connections and fasteners
- Engineered beams and headers
- Structural steel and concrete work
- Retaining walls integral to the structure
What's Not Covered
The following items are excluded from warranty coverage. This list is not exhaustive; please review your project contract for complete terms.
Manufacturer Warranties
Appliances, HVAC equipment, roofing materials, windows, and other products are covered by their manufacturer warranties, which often exceed our warranty periods. We provide all manufacturer warranty documentation at project completion and will assist you with manufacturer warranty claims.
How to File a Warranty Claim
We've made the warranty claim process simple and straightforward. Here's what to expect:
Document the Issue
Take photos and videos of the problem. Note when you first noticed it and any relevant details about conditions or usage.
Submit Your Claim
Contact us via phone, email, or our online portal. Provide your project address, description of the issue, and supporting documentation.
Claim Review
We review your claim within 5 business days and contact you to discuss. We may schedule an inspection if needed.
Inspection (If Required)
Our team inspects the issue to determine cause and coverage. We'll explain our findings and proposed resolution.
Resolution
For covered claims, we schedule and complete repairs at no cost to you. We stand behind our work.
Ready to File a Claim?
Contact our warranty department for prompt assistance with your claim.
Important Warranty Terms
Warranty Start Date
All warranties begin on the date of substantial completion as defined in your construction contract, or the date of occupancy, whichever occurs first.
Transferability
The structural warranty is transferable to subsequent property owners for the remainder of the warranty period. The workmanship warranty is non-transferable. To transfer the structural warranty, notify Ergon Builders in writing within 30 days of property transfer.
Maintenance Requirements
Warranty coverage requires that you maintain your property according to the maintenance guide provided at project completion. Failure to perform regular maintenance may void warranty coverage for affected items. This includes but is not limited to: cleaning gutters, maintaining HVAC filters, sealing wood surfaces, and addressing minor repairs promptly.
Claim Deadlines
Claims must be submitted before the applicable warranty period expires. We recommend conducting a thorough inspection before the 11th month for workmanship items. Emergency issues (active leaks, safety hazards) should be reported immediately.
Questions About Your Warranty?
Our warranty team is available to answer questions and assist with claims Monday through Friday.